Effective date: 22 August 2026
Section 1 Scope, Provider
(1) These General Terms and Conditions (“Terms”) apply to all contracts for the manufacture and delivery of laser-cut and sheet-metal-processed parts concluded via the calculator at kalkulator.laserteile-online.eu or via laserteile-online.eu.
(2) The provider and contracting party is fexon e.K. The full provider identification is available in the Impressum.
(3) Terms and conditions of the customer that deviate from these Terms do not become part of the contract unless we expressly agree to their validity in text form.
(4) A customer within the meaning of these Terms may be either a consumer (Section 13 of the German Civil Code, BGB) or a business (Section 14 BGB). Where a provision below applies only to one of these two groups, this is expressly noted.
Section 2 Subject Matter of the Service
(1) We manufacture parts according to the data submitted by the customer (custom manufacturing to the customer's own drawing). This is based exclusively on the CAD files uploaded by the customer and the details entered in the calculator regarding material, material thickness, quantity and any requested additional processing.
(2) Checking the data for technical and functional suitability for the purpose pursued by the customer is not part of the contract. The customer is responsible for the accuracy and completeness of their data.
(3) The price shown in the calculator is calculated automatically from the uploaded data.
Section 3 Conclusion of Contract
(1) The presentation of the services in the calculator does not constitute a binding offer, but an invitation to the customer to submit an offer.
(2) By clicking the “Order with obligation to pay” button, or by completing the payment process, the customer submits a binding offer to conclude a contract.
(3) The contract is not concluded merely upon payment. We initially only confirm receipt of the order by email; this acknowledgement of receipt does not yet constitute acceptance of the offer.
(4) The contract is only concluded once we expressly accept the offer – either by a separate order confirmation in text form or by dispatch of the goods.
(5) We reserve the right to decline the offer within five working days of receipt of the order. This period serves the technical review described in Section 4.
Section 4 Technical Review, Withdrawal from the Contract and Refund
(1) Before production begins, we personally review every order for technical feasibility and for the plausibility of the automatically calculated price.
(2) We are entitled to decline the customer's offer or to withdraw from the contract if
a) the submitted geometry cannot be manufactured technically, or not in the ordered quality,
b) the requested material or material thickness is not available,
c) the automatic calculation was recognisably faulty and the calculated price is in a noticeable disproportion to the actual effort involved,
d) the data is incomplete or unreadable.
(3) In these cases we inform the customer without delay and before production begins. If no agreement is reached on an amended specification or an adjusted price, we refund the amount already paid in full. Beyond that, the customer has no further claims in this case, unless we are guilty of intent or gross negligence.
(4) The refund is made using the same means of payment the customer used for the original payment, unless otherwise agreed.
Section 5 Prices and Payment
(1) All prices are stated in euros. Final prices including statutory VAT are shown to consumers; net prices plus statutory VAT are shown to businesses.
(2) Shipping costs are shown separately during the ordering process. The applicable rate scale is available under “Shipping and Delivery”.
(3) A minimum order value of €30.00 net applies. From an order value of €2,500.00 net, an instant order is not possible; in this case, we ask for an individual enquiry.
(4) Payment is made exclusively in advance via the payment methods offered during the ordering process. Production begins after payment is received and after completion of the review under Section 4.
Section 6 Delivery and Passing of Risk
(1) The delivery time is 3 to 5 working days after receipt of payment, unless otherwise agreed in an individual case. The period begins on the day after payment is received.
(2) We currently deliver only within Germany. For international deliveries, please contact us.
(3) From a total weight of more than 30 kg or an edge length of more than 1,500 mm, delivery is made by freight carrier.
(4) If the customer is a consumer, the risk of accidental loss and accidental deterioration passes to them upon handover of the goods.
(5) If the customer is a business, the risk passes to the carrier upon handover of the goods to the transport company.
(6) If delivery is delayed for reasons beyond our control (in particular force majeure, material shortages, operational disruptions), the delivery time is extended accordingly. We inform the customer without delay.
Section 7 Dimensional Tolerances and Condition
(1) For laser cutting, the general tolerances under DIN ISO 2768-m (medium) apply, unless tighter tolerances have been expressly agreed in the order and confirmed by us.
(2) For sheet metal forming (bending), industry-standard tolerances apply. Springback and material-related deviations in bend radii do not constitute a defect.
(3) Cut edges will, due to the manufacturing process, show a cutting-line structure and, where applicable, a slight burr. Deburring is only carried out if expressly ordered.
(4) Heat tint, scale residue and slight discolouration near the cut edges are inherent to the manufacturing process and do not constitute a defect.
(5) For orders involving quantities, we reserve the right to over- or under-deliver by up to 5%, provided this is reasonable for the customer. The quantity actually delivered is invoiced.
Section 8 Retention of Title
(1) The delivered goods remain our property until paid for in full.
(2) If the customer is a business, we retain title until all claims arising from the ongoing business relationship have been settled in full. The customer is entitled to resell the goods in the ordinary course of business; they hereby assign to us in advance the resulting claims in the amount of the invoice value.
Section 9 Warranty
(1) The statutory warranty rights apply.
(2) If the customer is a business, the warranty period is one year from delivery. For consumers, the statutory period of two years applies.
(3) If the customer is a business, they must inspect the goods without delay upon receipt and notify us of any identifiable defects without delay, at the latest within seven days, in text form (Section 377 of the German Commercial Code, HGB). Otherwise, the goods are deemed accepted.
(4) Defects resulting from incorrect or incomplete data supplied by the customer are excluded from the warranty.
Section 10 Liability
(1) We are liable without limitation for intent and gross negligence, for injury to life, body or health, and under the Product Liability Act.
(2) In the case of slightly negligent breach of material contractual obligations (cardinal obligations), our liability is limited in amount to the foreseeable damage typical for this type of contract at the time the contract was concluded.
(3) Otherwise, liability is excluded.
Section 11 Rights of Use to the Submitted Data
(1) The customer warrants that they are entitled to have the submitted data used for manufacturing and that no third-party rights conflict with this.
(2) The customer indemnifies us against third-party claims based on a breach of this warranty.
(3) We use the submitted data exclusively for order processing. The retention period is two years from the order date; the files are then deleted. Details are set out in the privacy notice.
Section 12 Dispute Resolution
(1) The European Commission's Online Dispute Resolution (ODR) platform was discontinued as of 20 July 2025; the underlying Regulation (EU) No 524/2013 has been repealed by Regulation (EU) 2024/3228. A reference to this platform is therefore omitted.
(2) We are neither obliged nor willing to participate in dispute resolution proceedings before a consumer arbitration board.
Section 13 Final Provisions
(1) The law of the Federal Republic of Germany applies, excluding the UN Convention on Contracts for the International Sale of Goods (CISG). For consumers, this choice of law applies only to the extent that it does not deprive them of the protection afforded by mandatory provisions of the law of the state of their habitual residence.
(2) If the customer is a merchant, a legal entity under public law or a special fund under public law, our place of business is the exclusive place of jurisdiction for all disputes arising from the contractual relationship.
(3) Should any provision of these Terms be invalid, the validity of the remaining provisions remains unaffected.